Chiltern Pianos is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website chilternpianos.co.uk, contact us, or use our services.

 

1. Information We Collect

We may collect the following types of personal data:

  • Contact details: name, email address, phone number, postal address.

  • Transaction details: purchase history, payment information (processed securely via third-party providers).

  • Technical data: IP address, browser type, device information, cookies, and usage data.

  • Communications: messages sent via our contact forms, email, or phone.

 

2. How We Use Your Information

We use your personal data to:

  • Provide and deliver our products and services.

  • Respond to enquiries and customer support requests.

  • Process payments and manage orders.

  • Improve our website, products, and customer experience.

  • Comply with legal and regulatory obligations.

  • Send marketing communications (only if you have opted in).

 

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity: to fulfil orders and provide services.

  • Legal obligation: to comply with UK laws (e.g., tax and accounting).

  • Legitimate interests: to improve services and maintain customer relationships.

  • Consent: for marketing communications, which you may withdraw at any time.

 

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers: payment processors, delivery companies, IT support.

  • Regulators or authorities: where required by law.

  • Business partners: only when necessary to provide services you request.

 

5. Data Retention

We retain personal data only as long as necessary:

  • Customer records: up to 6 years (for accounting and tax compliance).

  • Marketing data: until you withdraw consent.

  • Technical logs: for security and performance monitoring.

 

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability (receive a copy in a structured format).

  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@chilternpianos.co.uk.

 

7. Cookies

Our website uses cookies to improve user experience and analyze traffic. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

 

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

 

9. International Transfers

We primarily store and process data within the UK. If data is transferred outside the UK/EU, we ensure adequate safeguards are in place (e.g., standard contractual clauses).

 

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Chiltern Pianos 88 High Street, Bovingdon, HP3 0HN Wendover Road, Wendover, Bucks, HP22 5TR Email: info@chilternpianos.co.uk Phone: 0808 160 6170